Are You Sending Monthly Customer Statements?

How do you let customers know they owe you money? Probably by sending invoices. And how’s that working for you? If your customers are all conscientious and pay on time, maybe that’s all you need to do.
But perhaps you need to consider doing at part of your billing activities by dispatching monthly customer statements. These forms have their drawbacks. For example, you can’t include sales tax or discounts on them. You can’t group related charges and subtotal them. And your customization options are weaker than in invoices.
Still, the advantages outweigh the drawbacks and you need to send customer statements when you’re billing on a regular basis for services, or when a client has built up numerous charges, some of which are past due. Statements lay out the customer’s current financial obligation to you, including finance charges, should you choose to impose them.

Outlining the charges with Customer Statements

To get started, click on the Statement Charges icon on the desktop. (If there’s no icon and you want one, click Edit | Preferences, then Desktop View | Company Preferences, then click in the box next to Statements and Statement Charges.) Or you can just click Customers | Enter Statement Charges.
Preferences to add customer statement charges
Figure 1: Click on Edit | Preferences to add Statement Charges and Statements iconsto your desktop.
The customer register opens. Select the customer you want to create a charge for by clicking the down arrow next to Customer:Job. If you are in the middle of more than one job for the customer, make sure you make the correct one active.
Go down to the first blank line and change the date if necessary. Tab to the Item field, and drop the list to select the relevant product or service. Tab and enter the Quantity. The Rate and Amt Chrg should be filled in (if not, go back to Lists | Item List and edit the record).  QuickBooks will have entered STMTCHG in the Type field. Tab to the Description field and complete it if it’s blank, and select a Class if you’d like. Your window will look something like this:
Customer Statement Charges in QuickBooks
           
Figure 2: It’s very easy to enter statement charges in QuickBooks.
If you have another charge for that job, go ahead and enter it. When you’re done with charges for that job, click Record.

Building Customer Statements

When you’ve entered all of the charges, you can easily convert them to statements. From the Home page, click on the Statements icon. This window opens:
Create Customer Statements
Figure 3: You’ll select options from this window when you’re building a statement run.
If the window contains an A/R field, that means that you have more than one receivables account. Be sure to select the appropriate one. Verify, too, that the date is correct. This will appear in the customer’s register as the Billed Date.
Here, too, you can choose a range of transaction dates for your statement(s), or simply opt to create forms for all customers with open transactions (in the latter case, you can limit it to transactions that are more than 30 days past due). You must also indicate whether you want statements sent to all customers or a subset. You can manually choose one or many customers, or select by Type (commercial, residential) or Preferred Send Method (E-mail or Mail).
QuickBooks gives you some control over your statements’ layout; click Customize if you want to explore this. Next, you can indicate whether you want to create one statement per customer or per job. The other options here are self-explanatory, but be sure to go through them every time you create customer statements.
Another decision
Will you be wanting to assess finance charges on the past due charges? This is a decision you may want to talk over with us. It’s a complex issue. Should you want to do so, though, clicking on Assess Finance Charges will open the Assess Finance Charges window.
When you’re satisfied with your choices, you can Preview your statements. Here’s an example:
Sample Customer Statements
Figure 4: Statements lay out all transaction activity within a given period.
Statements don’t take over the role of invoices, but they can be an effective way to let your customers—and you—get a comprehensive view of their financial interaction with you. If you’re still unclear on how customer statements can fit into your accounting workflow, we can help.
Douglas F Millington, CPA LLC
5629 Harpers Farm RD, Unit F ColumbiaMD20144 USA 
 • 410-419-2152

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